Case Studies

Real-world frictions. Thoughtful systems. Product thinking in action.

These aren’t past projects. They’re problem spaces I care deeply about.

Each case explores a challenge I’ve observed in the real world, from digital exclusion to caregiver burden, and how I’d approach it as a product manager.

This is where I apply structured thinking to themes that matter to me:
inclusion, dignity, trust, and systems that quietly support people.

Inclusion & Everyday Systems

🌱 Youth Mental Health
NEW

For youth mental health, I imagined an emotional check-in tool for schools, helping spot distress early and making support feel normal and approachable.

🧓 Ageing with Dignity

For seniors and caregivers, I mapped out simple concepts that could make support routines less stressful — maybe a tap-in mood kiosk, or delivery rhythms that help staff and users avoid burnout.

🔗 Inclusive Digitalisation

For digital inclusion, I explored what it might take to move beyond pilot programs, building lasting digital partnerships where everyone’s voice is included from day one.

♿ Systems for People of Determination

I sketched out how support for people with disabilities could be rolled out step by step, with a focus on daily realities instead of frameworks.

Building Everyday Trust (CDC Vouchers)

Even for something like national vouchers, I looked at how thoughtful design can help hesitant users trust and adopt new tools, not just feel left behind (This thinking builds on my reflection here)

🔗 From Digital Touch Points to Digital Ecosystem

For a global logistics platform, I explored how to connect separate digital tools into a seamless ecosystem — reducing friction, building trust, and improving experiences quietly over time.

🤝 MSF Case Management Scaling Strategy

For Singapore’s social sector, I mapped out how to scale a national case management system so every agency, volunteer, and frontline worker adopts it with confidence — and no family waits because the system failed them.

Mission-Critical Strategy

⚓ Crisis Triage System
FOSS

I mapped out a unified triage and tasking system for military teams, aiming to balance human judgment with tech support and fit real decision-making workflows.

🚨 Public Safety Triage Ecosystem

I also explored what an AI-powered triage process for public safety might look like, focusing on explainability and compliance so that technology earns trust, not confusion.